The rain has stopped and the sun is shining. Blue sky and birds are singing etc. The hens have laid two eggs already. I have had a broadband connection for 24 hours non-stop.
Ever-such-a-nice-man has phoned from the BT Complaints Dept. - undoubtably as a result of my letter to Sir Christopher. He listened patiently to my tale of woe and promised to liaise between myself and a UK based technical support team. So we have a bit of positive movement there too. Just to be listened to makes an enormous difference. My experience of the last week has shown that for a company whose very remit is communications, BT's lack of ability to communicate with its customers is somewhat ironic.
Even as I put the phone down from talking to my new friend we were visited by a man trawling the highways and byeways to recruit support for a local radio based broadband service. Basically a signal bounces (for lack of a better word) from building to building and any need for BT exchanges and lines is done away with. It seems that his connection issues are more dire than mine - i.e. he has none at all, ever. Needless to say we'll support his campaign.