Sunday, November 11, 2007

Not a happy blogger I'm afraid. Broadband has gone walkabout again - as mysteriously and inexplicably as ever. I am cast into the technological wasteland where there is much wailing, moaning, gnashing of teeth and calls to the BT help desk on the Indian sub-continent. And anyone who's been there knows that the will to live will shortly be lost.

I do all the things required by Ranjeet's checklist, change micro filters, switch off, switch on, unscrew test sockets, unplug this, unplug that.........everything bar examining the entrails of a slaughtered goat and all to no avail. I am utterly, utterly convinced it that fault of BT feeble infrastructure - not due to be updated until autumn 2009 - and they, on the basis of a few checked boxes in India, are convinced that I've got my wiring in a twist. Stalemate. I try asking a few theoretical questions: 'What if...? 'Could it be...?' but Ranjeev is not for leaving the comfort of his checklist and I am hastily put through to the 'Fault Line Department' - or it might be the 'Line Fault Department'. Whatever. We do the checklist again. The call ends inconclusively except I receive two calls late in the evening promising that an engineer will visit on Tuesday.

This time might be different - but going by previous experience, Broadband will mysteriously reappear - a bit like a cat which has decided to go and spend some time lapping cream with the neighbours and returns all innocent to take up its place by the fire again. That is the 'best case scenario'. This time it might not. I've not given a thought to plan B yet. It will probably involve spending money. It usually does.

So - 3 million boos to BT and a long, loud, resounding 'Hurrah!' for 'Switch on Shropshire' - the project which lets me sit in the local shop on a Sunday morning and reconnect with my cyber world. Normal service might be resumed....

2 comments:

Diary Farmer said...

Every sympathy for you. All the extra headache is totally unnecessary in these modern days. If you want to march on BT head office count us in!

GeraniumCat said...

This is the downside of living in the country, I guess. We have marathon battles with BT, who always assure us everything seems to be working perfectly and we'll have to pay for an engineer if it turns out to be our problem. So far "our" problems have necessitated the replacement of about a mile of cable and a wobbly telegraph pole. Boy, we're so careless with those poles...

Loads of sympathy - keep smiling if you can!